Information for Volunteers.

If you are registering a new organization, please click here.

Welcome to the Volunteer Los Alamos web portal. If your question is not answered below, please click here for a complete list of topics, videos, and walkthroughs, or contact volunteer@losalamoscf.org.

What's Galaxy Digital?

Our volunteerlosalamos portal is hosted by galaxydigital, an internet company that specializes in connecting volunteers through the web. Some of our help pages are hosted by them.

How do I create an account?

• Visit https://www.volunteerlosalamos.org/user/register
• There are four steps for registration:

1. Provide basic contact information
2. Answer additional questions about special qualifications (such as foreign language proficiency) 
3. Describe your interests (such as helping with food preparation or technology)
4. Describe your favorite causes (such as basic needs or arts & culture)

• Your account is now set up and you are ready to volunteer!

For more detailed information, please click here.

How do I change my e-mail, password, or other profile information? 

• Once logged in, select your profile picture/initials in the top right corner. From the drop-down menu select Edit Profile. Make any necessary edits and click the appropriate Update button when you are done.

For more detailed information, please click here. 

What do I do if I forgot my password? 

• If you have forgotten your password, please click the Reset Your Password link or contact volunteer@losalamoscf.org. 

How do I find volunteer opportunities? 

There are two ways to find volunteer opportunities.

• Select Volunteer from the top navigation bar or Opportunities from the left navigation bar. The view can be changed to Grid, List, Calendar, or Map view based on your preference. The List view is recommended. Use the Sort By or Filter By drop down to search by cause, location, date, and more. Click View Details to be directed to the opportunity page.
• Click Organizations from the left navigation bar. Click the organization name to view the organization profile. Scroll toward the bottom of the page to view the organization’s available volunteer opportunities.  

 For more detailed information, please click here.

How do I respond to an opportunity?

• To register for an opportunity, click Respond or Respond As A Team in the upper right-hand corner of the opportunity page. If Sign Up As A Team is not visible, this opportunity does not accept teams. For more information on how to Sign Up As A Team, see below, or click here.
• Additional information, qualifications, or waiver agreements may be requested.
• Click Submit Opportunity Response. An auto-reply email will be sent to confirm your registration. The organization will reply via email within 72 hours to confirm the opportunity and/or provide additional information. If the organization has not replied within 72 hours, please contact volunteer@losalamoscf.org.

For more detailed information, please click here.

How do I respond to an opportunity as a team?

• Select a need that accepts team sign-ups. If Sign Up As A Team is not visible, this opportunity does not accept teams or you may need to sign a waiver.
• Click Sign Up As A Team.
• Create a Team Name.
• Click Add Me and/or Add Volunteer. Enter the email, first name, and last name of the volunteer user. If the email for the volunteer is already associated with a user account, a prompt will ask you to confirm their name and their information will be prefilled.
• Click the check box under the Leader column on one or more volunteers. Team Leaders will be allowed to edit team members, sign-up the team for additional volunteer opportunities, share the join link, send communication, and more.
• Click Finish.

For more detailed information, please click here.

How do I register as part of a User Group?

User Groups are reserved for corporate partners and service organizations and are distinct from Teams. A user account may be automatically added to a User Group based on the email domain. If you are a corporation and would like to add a User Group, please contact volunteer@losalamoscf.org.

How do I record my volunteer hours?

There are three ways to record hours for an opportunity listed on the site. If the opportunity or organization is not listed on the site, please see below or click here for more information on how to record individual hours.

*Important Note: All submitted hours must be approved by the associated organization within 72 hours. If the hours were not approved, please contact volunteer@losalamoscf.org.

Track Hours

• Click Add Hours from the top navigation bar or click Track Hours from the user profile drop-down menu.
• Under the heading Hour Type, select Yes and use the drop-down to select the opportunity. Date Worked and Hours Worked under the heading Hours Detail will auto-populate.
• Click Submit Hour Entry.

For more detailed information, please click here.

Check-In Kiosk

• An organization may provide a device to check-in using the Check-In Kiosk.
• Click I Have An Account.
• Click Enter Email Address and enter the email address associated with your user account.
• Click This Is Me!
• Click Check-In next to the opportunity.
• From the drop-down, select Check in now, Check in at shift start, or Check in with a custom time and follow the prompts.
• Click Check-In and Done.
• At the end of the opportunity, you will automatically be checked out based on the set opportunity hours, or use the Check-In Kiosk to check out.

For more detailed information on how to check in as a team, add plus-one hours, and more, please click here.

CauseConnect App

• Download the CauseConnect App from the Google Play or Apple App store.
• Log-in with the email and password associated with the user account.
• From the menu drop-down, click Schedule.
• Click Check in from the list of registered volunteer opportunities.
• Click Check-In. You may be asked to select a User Group or adjust the date/time.
• Alternatively, you can also use the same steps as the Track Hours process above.

How do I track my volunteer hours if the opportunity or organization is not listed on the site?

• Click Add Hours from the top navigation bar or click Track Hours from the user profile drop-down menu.
• Click No under Hour Type heading.
• Complete all required fields under the headers Individual Details, Hour Details, and Description headings. You may be required to upload a document to verify your hours.
• Click Submit Hour Entry.

*Important Note: All submitted hours must be approved by the associated organization within 72 hours. If the hours were not approved, please contact volunteer@losalamoscf.org.

For more detailed information, please click here.